Refund policy

🌌 Return & Exchange 🌌

In the vibrant cosmos of Sim & Syn, we cherish the joy and satisfaction of every stellar voyager who graces our space. Our return policy is crafted to foster a harmonious voyage:

• 14-Day Galactic Grace Period: You have a span of 14 radiant days from the day you receive your treasures to initiate a return.

• Customer-Guided Return Voyage: Please note that the return journey for the item(s) should be arranged and financed by you, the cosmic voyager.

• Stellar Restocking Contribution: A contribution of 10% towards restocking will be deducted from your refund to assist in preparing the item for its next voyage in the cosmos.

• Final Sale Artifacts: Items marked as final sale are unique artifacts that cannot embark on a return voyage, ensuring their special story remains with you. No returns are accepted on these items.

Your voyage of exploration and joy in the Syn & Sim cosmos is our utmost priority. We endeavor to support a seamless and joyful shopping experience, grounded in trust and vibrant energy.